Refund policy
Return & Refund Policy — Beauty by Narina
Effective Date: February 14, 2026
At Beauty by Narina, we want you to love your purchase. If you are not fully satisfied with your order, we’re here to help.
1. Eligibility for Returns
You have 30 calendar days from the date you receive your item to request a return.
To be eligible for a return:
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The item must be unused
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In the same condition that you received it
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In the original packaging
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With your proof of purchase (order number)
Products that are considered final sale (e.g., personalized items, gift cards, clearance items marked “Final Sale”) are not eligible for return.
2. How to Request a Return
To request a return, contact us at:
Please include:
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Your order number
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Product name(s) you are returning
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Reason for return
We will review your request and respond within 2 business days.
3. Return Shipping
Unless the item is defective or we sent the wrong item:
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You are responsible for return shipping costs
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We recommend using a trackable shipping service
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Shipping costs are non-refundable
If the item is defective or damaged on arrival, we will cover return shipping.
4. Refund Process
Once your return is received and inspected:
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We will notify you of approval or rejection
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If approved, your refund will be processed to the original payment method
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Please allow 5–10 business days for the refund to appear on your statement
Shipping fees paid at checkout are non-refundable unless the return is due to our error.
5. Exchanges
We do not process exchanges automatically.
If you need a different product, please place a new order and request a refund for the original item.
6. Damaged or Defective Items
If your item arrived damaged or defective:
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Take a photo of the product and packaging
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Email us within 10 days of delivery at:
We will expedite a replacement or refund.
7. Contact Us
If you have any questions about returns or refunds, contact:
📧 info@beautyynarina.com
📍 Beauty by Narina – Customer Support